Huobi responds to the "rights protection" event: some rights protection personnel are not platform users, and the loss caused by the system problem can contact the official to determine the responsibility

Block beat BlockBeats news, this morning the media reported that Huobi was door-to-door rights protection victims, said it has "network cable", malicious warehouse explosion and other ACTS. In response to this incident, according to Huobi's official reply, about a dozen "rights defenders" appeared in Huobi's office park, took photos and shouted slogans before leaving. Subsequently, Huobi global station verified that some of the above-mentioned activists were not users of Huobi global station, and some others had no trading operations during the market crash on March 12. Four of them are users of Huobi's global site and had transactions on March 12. Huobi has arranged special persons to contact and follow up.

Huobi said that it has set up a special team to deal with this issue. In the market crash on March 12, the trading system of several platforms went down, and the asset system of Huobi platform caused a certain range of transfer delay, but it did not affect the normal operation of the transaction. The customer's case of short position explosion in the current contact was not caused by this. Very few customers can report to Huobi if there is a loss due to the system problem, and Huobi will take the background log to confirm the situation and clarify the ownership of responsibility, and make corresponding treatment according to the responsibility identification.

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The full text of the official reply is as follows:

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Huobi 全球站了解到，有不明人士以 3 月 12 日爆仓「维权」名义到 Huobi 中国位于中国海南省的办公区聚集表达诉求，并在网上发布照片和视频，捏造事实、误导公众并伤害Huobi声誉。

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Upon investigation, the facts are as follows:

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1. Around 9:00 am on March 23, 2020, about a dozen people gathered at the gate of Huobi's office park in China, Shouting slogans and taking photos and videos. They left after a few minutes. At the request of park staff, a few left personal information and contact information. Upon verification by Huobi global station, some of the above-mentioned personnel are not users of Huobi global station, and others did not have any trading operations during the market crash on March 12. Four of them are users of Huobi's global site and there was a transaction on March 12th. We have arranged special persons to contact and follow up.

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2. Huobi global site attaches great importance to the above incident. Although the above persons express their appeals in an irrational way, which may even violate local laws, we still put the protection of users' rights and interests in the first place. To this end, we have set up a special treatment group, the customer can send your request to support@huobigroup.com email to reflect the situation, we will be the first time to reply.

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3. The recent global spread of novel coronavirus virus caused the global financial market to plunge, and the pessimism spread to the digital asset trading market, which triggered the market crash on March 12, and a number of platforms in the industry in the unusual volatility of the trading system outage. Through repeated verification, the trading system of Huobi global station basically remained stable during this period, and the asset system generated a certain range of transfer delay phenomenon, but it did not affect the normal operation of the transaction. The customer's case of short position explosion in the current contact was not caused by this. If a few customers have a loss caused by the system problem, they can also send your information to support@huobigroup.com and submit the key operation information. We will take the background log to confirm the situation and make clear the responsibility attribution, and make corresponding treatment according to the responsibility identification.

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4. Huobi always adheres to the corporate value of "don't be evil" and attaches great importance to customer demands. However, it will not accept improper claims based on technical fault. In this remind the majority of users to pay attention to the investment risk, do not be unknown persons incite and malicious activities misled.

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Huobi Global

March 23, 2020

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