Microsoft apologizes for global service outage: glitch unrelated to cyberattack or AI agents, full recovery time undetermined

BlockBeats news, November 14 - Microsoft apologized on November 13 local time for a global service outage, stating that the disruption was caused by a previous network capacity upgrade and was unrelated to a cyberattack or AI agents.

The outage rendered services including Teams, Outlook, and Copilot inaccessible in at least 70 countries and regions, affecting millions of users. Microsoft said that progress has been made in restoring services, but it is still processing backlogged messages, rebalancing traffic, and addressing the aftereffects of the disruption.

Microsoft is currently unable to determine a specific timeline for the full restoration of all services.