SafePal Discloses Tracking Plugin Security Vulnerability: Partial Customer Order Information Unauthorized Accessed, Approximately 39,798 Users Affected

BlockBeats News, August 16th, SafePal officially announced that a security vulnerability was found in its order tracking plugin, leading to unauthorized access to order information of some customers. Approximately 39,798 customers were affected, all of whom placed orders between March 2, 2025, and April 11, 2026. The leaked information includes names, email addresses, shipping addresses, phone numbers, and purchase details. Customers' wallets, mnemonics, and private keys remain secure. This incident did not involve mnemonics, private keys, wallet passwords, bank account information, payment card numbers, or government-issued IDs. The issue has been fixed, and additional security measures have been implemented. All affected customers have been individually notified via email, and SafePal has also released an official verification page where users can check if they are affected using their order number and shipping country.

SafePal apologizes for the incident and reminds users not to disclose their mnemonics, private keys, or passwords to anyone. Users are advised to remain vigilant against phishing and impersonation attempts. SafePal will continue to provide updates on the incident through its official blog.