Paradex Official Statement: Temporary System Disruption Fully Resolved, User Funds Secure

Paradex has confirmed that the brief platform interruption earlier this week did not impact the security of any user funds or assets.

The incident occurred during an internal system deployment window and lasted for a few hours. It has now been fully resolved, and normal operations have been restored.

The platform emphasizes that throughout the entire process: user balances were unaffected, all assets remained secure, no funds were lost, no abnormal transfers occurred, and no accounts were at risk.

Upon identifying the issue, the Paradex team immediately initiated emergency response procedures, continued to provide community updates as the remediation work progressed, ensuring transparent communication.

Unified Information Disclosure Mechanism to Ensure Clear Communication

During the system maintenance period, Paradex used Discord as the sole official information dissemination channel to prevent fragmented information and the spread of unverified messages.

Through this channel, users received ongoing updates on: fault investigation and resolution progress, technical fix status explanations, and clear guidance on platform recovery timelines.

Simultaneously, team members remained online to directly address user concerns, provide support for account verifications or issue explanations, ensuring user rights were not compromised.

Observations and Statements on Some Media Reports

Paradex noted that following the incident, there was a rapid influx of related reports in the market, including some media channels that had not previously paid continuous attention to or reported on Paradex.

Several articles were highly similar in terms of their publication time and narrative angle, raising reasonable questions about the amplification of information or synchronized narrative spreading, rather than reports based on independent technical investigations.

Furthermore, some content exhibited the following issues: insufficient technical details, certain factual inaccuracies, reports being published before the official investigation was completed, and subsequent dissemination of related content on social platforms, magnifying the impact of the incident beyond the actual technical issues.

Paradex highlights that such situations are not uncommon in the crypto industry. Even mature platforms may face misinterpretation or overinterpretation during technical upgrades or system maintenance, reflecting the inherent complexity of decentralized trading infrastructure.

Comprehensive Recovery of Platform Operations Data and Continued Growth

Since full system recovery, Paradex's core operational metrics have stabilized and shown a continuous upward trend: the platform's total trading volume has exceeded $1.5 billion; TVL (Total Value Locked) and open interest have returned to pre-incident levels and are steadily growing; the second season of XP Rewards has entered its final two weeks, with the XP bonus mechanism remaining open, maintaining user engagement stability; relevant data indicates that users continue to have high trust in Paradex's technical capabilities and platform stability.

Paradex's Position

Paradex states that in the rapidly evolving crypto industry, receiving external attention and scrutiny is a normal occurrence, but accuracy, professionalism, and objectivity are equally essential.

The team is always willing to provide the necessary data and technical background to the media and community to support fact-based and rational discussions.

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