Ledger Security Statement Questioned: Customer Service Claims Ability to Detect Additional Hardware, Contradicting Official Documentation

BlockBeats news, October 19: Former Mt. Gox CEO Mark Karpelès posted questioning Ledger Support's previous statement. Ledger customer service had claimed that the secure element can detect physical tampering, and if additional hardware attempts to intercept signals, it would fail authenticity verification. Karpelès pointed out that Ledger's own documentation states that if the original secure element is intact, authenticity verification cannot detect unauthorized physical modifications such as spy implants, and the customer service statement directly contradicts the technical documentation.

Mark Karpelès stated that less than two months later, reports have shown that over $90 million was stolen due to signal interception by such "additional hardware," and that Ledger had published photos of spy implants for multiple models in an academy article as early as March 2026. Does assuring users that authenticity verification can detect such modifications, despite known threats, constitute misleading promotion?