DeepSeek will compensate users for their consumption amounts within 7 days, fully refunded in the form of bonus credits.

BlockBeats news, October 15 - A DeepSeek employee posted that from 8:11 to 13:04 Beijing Time on October 15, 2026, DeepSeek's service system experienced a malfunction, rendering its API services unavailable during that period. DeepSeek immediately initiated a comprehensive investigation and thorough rectification focused on service stability, systematically reviewed and eliminated single points of dependency, and is determined to prevent similar issues from recurring.

As compensation, DeepSeek will fully refund, in the form of bonus credits, the amount consumed by user accounts within 7 days (10.8-10.14). The bonus credits will be automatically credited, and API billing deductions will first be deducted from the bonus credit account. DeepSeek once again apologizes for the impact this malfunction has caused you, and thanks you for your continued trust and support.