Binance Customer Service Reveals New Scam Scheme: User Self-Performs, Fakes "Executive Fraud" to Attempt to Pressure Platform

BlockBeats News, December 31st, as the year-end approaches, there is a surge in fraud activities. Binance customer service representative sisi today disclosed a new type of scam case, reminding users to stay vigilant and pay attention to fund security. According to the disclosure, a user complained to customer service that they were scammed by a certain "Binance executive," who promised to help resolve their issue but disappeared after receiving the payment. During the investigation, Binance found many suspicious points in this incident:

· Extremely simplistic chat content: The so-called Telegram chat with the "executive" only consisted of one page, the other party did not verify any details, yet the user transferred funds directly under "high trust."
· Abnormal transfer records: The initial "scam address" provided by the user turned out to be the user's own wallet address, highly likely that it was a self-initiated transfer; the related transfer records also came from a certain escrow platform.
· Missing key chat records: The user claimed that the chat records were deleted because the other party had enabled privacy mode, and they could only provide screenshots of the "after the fact questioning."
· Coexistence of genuine and fake executive accounts: Upon verification, the account questioned by the user was indeed a real Binance executive account, unbeknownst to the executive itself, and the account was not compromised.

After comprehensive verification from various aspects, Binance confirmed that this was a staged scam targeting Binance and its users. The user fabricated chat and transfer records to create the illusion of an "executive scam," then used a genuine executive account to sow confusion, attempting to induce a customer service response and leverage public opinion to pressure the platform.

On Binance's part, it was mentioned that in the past, due to various considerations, similar cases were rarely disclosed, but this to some extent encouraged illegal activities. The decision to make this public is to remind users to guard against new types of fraud and also to sternly warn scammers and speculators: Binance will resolutely protect user rights, hold accountable those engaged in forgery, deception, and scapegoating the platform in accordance with the law, and will not condone such behavior.

Binance reiterates: It will not proactively contact users through unofficial channels, nor will it request users to transfer funds to designated addresses or pay any fees.