BlockBeats News, April 13th, Binance Customer Support responded to a user's inquiry on social media regarding ZEC withdrawals, stating, "We have noticed that some users have encountered issues when trying to withdraw ZEC assets from their Binance accounts. This issue stems from a technical malfunction in our usage of Ledger's ZEC application, which has resulted in some funds being temporarily unable to be withdrawn. Currently, all funds remain securely stored in cold wallets, and user assets are safe (SAFU)."
"We are actively collaborating with the Ledger team to expedite the resolution of the issue and greatly appreciate their support. They have already prioritized the release of the relevant version and are expected to complete the update by April 17th. At that time, we will gradually resume the ZEC withdrawal function. In the meantime, we are also actively exploring temporary solutions to minimize the impact of this issue on users as much as possible."